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Spike makes sureto alert your team sono incident goes missing

Spike alerts oncall members of incidents and escalates them before your customers are affected.

Trusted by

100+ companies

Trusted by Accenture, Neat, Wolters Kluwer, Chalo, Webpros, and 100+ other companies.

Alerts you can't miss

Get alerts where it matter: Phone, Chat, or Mobile app. Even with Do Not Disturb on.

ALERTING

Phone call

Phone call that passes DND

Phone call screen with Do Not Disturb on, Spike calling, and decline and accept buttons

Phone call

Push notifications from mobile app

Mobile lock screen showing a critical P1 incident triggered notification and an incident resolved notification

Alert channels

Slack, SMS, WhatsApp, Teams

Alert channels list with toggles for WhatsApp, Slack, and Email, with Slack switched on

SMS Alerts

Alert straight to the message app

SMS message showing incident 183075 triggered, API gateway down on US East 1

How Spike deals with incidents

When an incident occurs, Spike intelligently determines whether it's a new or repeated incident,

ALERTING
Spike incident detail view showing actions, notes collected, and traced steps for an Axiom monitor triggered incident

Auto Resolve incidents

Spike listens for recovery signals and automatically resolves the incident - stopping alerts instantly.

Less noise with auto suppression

Identifies incoming alerts with open incidents and suppresses duplicates. Less noise, more focus.

Repeated incidents

Spike tracks incidents across occurrences and detects patterns, so you can spot what keeps breaking.

Connects
with your Stack

Spike works out of the box with tools like
Prometheus, Datadog, Slack, Teams

80+ Integrations

Route the right alert to the
right person, every time.

Automate alert escalation to alert the right person at the right time.

Escalation policies
Level 1 escalation card showing a phone call alert to the primary on-call schedule and a Slack alert to the incidents channel, with an escalate after 30 minutes control
Level 2 escalation card showing a mobile app alert to the secondary on-call member and a Slack alert to a private channel, with an escalate after 10 minutes control
Level 3 escalation card showing phone call alerts to the primary and secondary on-call members and a WhatsApp alert to Alex Smith, with a repeat after 1 hour control

On-call management, done right.

Get alerts where it matter: Phone, Chat, or Mobile app. Even with Do Not Disturb on.

On call shifts

Swap on-call shifts in seconds

On-call now list showing you're on call as primary with 1h left, Alex Smith as secondary on-call with 1h left, and Maya Khan on VIP team on-call with 25m left

Notifications

Instant alerts when shifts change

Phone lock screen showing notifications: "You are on-call, shift started for Primary on-call schedule" and "Your on-call shift has ended, shift ended for DevOps on-call schedule"

Overrides

Swap on-call shifts in seconds

Jordan Reid on-call card being dragged and dropped onto Maya Khan’s slot, with Alex Smith shown as the next responder

Calendar Sync

Your on-call, in your calendar

Google Calendar and Outlook icons representing on-call schedule sync

Spike reads the situation. Then it routes.

Routing
Routing rule that matches incidents triggered on a weekend and after office hours, then sets priority to high and alerts via the high priority escalation policy

INCIDENTS

20 Mn

ON-CALL ROTATIONS

200 K

PHONE CALL ALERTS

500 K

TOTAL ALERTS

1.25 Mn

What our customers say

Getting timely alerts through Spike has helped us prevent issues from turning into customer-facing problems.

Vlad ArdeleanCo-Founder & CTO, SocialBee (WebPros)