The OpsGenie alternative that feels familiar from day one
Spike is a standalone incident management software, like OpsGenie. Your schedules, escalation policies and routing rules work the same way, so your team is on-call in Spike right away.
Teams moving from OpsGenie get 20% off their first year on an annual plan.
Trusted by
hundreds of companies
Trusted by Accenture, Neat, Wolters Kluwer, Chalo, Webpros, Improving, and hundreds of other companies.
Opsgenie support ends April 5, 2027.
End of sale
Jun 4, 2025
End of support
Apr 5, 2027
Atlassian stopped selling OpsGenie on June 4, 2025. Support ends on April 5, 2027, and any data you haven't moved by then is deleted.
JSM is a service desk. Your team needs incident management.
Jira Service Management is Atlassian's replacement for OpsGenie. It was built for support tickets, with on-call added later. Teams that need phone call alerts end up on Premium at $55.28 per agent. Spike was built for incidents and includes phone alerts and a status page in every plan.
Built for
Incidents and on-call
JSMService desk tickets
Price per user, monthly
$7 Standard, $14 Business
JSM$21.50 Standard, $55.28 Premium
Phone call alerts
Every plan
JSMPremium and Enterprise only
Status page
Included in every plan
JSMEnterprise plan, or Statuspage bought separately
Help moving from OpsGenie
Our team imports your schedules and escalation policies
JSMAutomated move, no hands-on help
Pay for on-call, not a service desk
Spike is $7 per user per month on Standard and $14 on Business. Status pages, Slack, Teams and AI come with both plans. No add-ons and no hidden costs.
Standard
$7 per user / month
One on-call rotation and 100 phone and SMS alerts a month for the team.
Business
$14 per user / month
Unlimited rotations and phone and SMS alerts, plus Jira and live chat support.
JSM Premium
a year · a month
Spike
a year · a month
Spike after 20% off
first year, annual plan
You save
in the first year vs JSM
Set it up yourself, or let us do it for you
Spike works out of the box, so you can recreate your OpsGenie setup on your own. If you'd rather hand it over, our team moves your schedules and escalation policies for you.
Recreate your schedules and escalations
Build them in the dashboard or as code with Terraform. You can also send us your OpsGenie setup and we recreate it.
Point your tools at Spike
Spike connects to 80+ tools, each with a webhook URL. We build any other integration you need within 72 hours.
Run both until you're sure
OpsGenie keeps running while Spike receives the same alerts. You switch over once everything lines up.
Onboarding is free on every plan, and we can extend your trial if you need more time.
“We ran OpsGenie and Spike together for about a month, and everything lined up.”
Mark Brody
Chief Technology Officer, HitPath
No retraining. Spike works the way OpsGenie does.
Spike is built on the same ideas as OpsGenie: schedules, escalation policies and routing rules. Your team can run on-call in Spike on day one, the way it always has.
Alerts
Alerts you can't miss.
Phone, chat, or app. Spike gets through, even on Do Not Disturb.
Explore alertsPhone call
Mobile app
WhatsApp & SMS
- #incidents
SpikeAPP20:05
Running out of disk space
StatusTriggeredSeveritySEV1Slack bot
Spike10:56 PM
Running out of disk space
Repeated 2 times · Suppressed 14 times
IncidentENGG-24
ServiceDatabase service
SeveritySEV1
Microsoft Teams bot
Escalations that never drop an alert
Multi-level, multi-channel escalation policies that repeat until someone acknowledges, by phone, SMS, Slack, Teams and push, even through Do Not Disturb. Every edit is versioned in a clean diff.
Explore escalationsInternal team escalation policy
Slack
Maya Khan
James Adam
Alex SmithMaya KhanAlex SmithOn-call your team can trust
Fair rotations, follow-the-sun coverage and drag-to-swap overrides that sync to Google Calendar and Outlook. See who is on-call now and who is next at a glance.
Explore on-callRun incidents from Slack or Teams
Spike opens a channel for each incident with Acknowledge, Resolve and Escalate buttons. You can ask @Spike who is on-call without leaving the thread.
Spike created this private channel for INC-2481
SpikeAPP20:05
Checkout CPU pinned at 98% on prod-web-3
Incident INC-2481 · checkout-api
A status page in every plan
Keep customers informed on your own domain, with incident history and subscriber updates. In JSM, a status page takes the Enterprise plan or a separate product.
Explore status pagesCOMPONENTS
API
Dashboard
Integrations
SMS alerts
Plus the AI that OpsGenie never had
Spike writes incident titles with AI and can run your own agents on every new incident. You can also ask Claude or ChatGPT about any incident through our MCP server.
AI writes the incident, so you can act on it
Spike reads the raw alert and writes a readable title in the voice you pick, then suggests severity and priority with a one-line why. The context OpsGenie made you dig for is already on the screen.
Explore incident responseCheckout CPU pinned at 98% on prod-web-3
AIprod-web-3 has been at 98% CPU for ten minutes. Checkout latency is climbing.
Build your own AI agents on Spike
Spike's MCP tools (get_incident, set_priority, acknowledge, escalate) are the building blocks for your own agents. Wire one to run on every incident.triggered and let it triage, tag and route before a human even looks. Nothing like it exists in OpsGenie.
See Spike + AIOn-call CopilotMCP
Your agent
Reading INC-2481 and deciding what to do…
spike.get_incident("INC-2481")
SEV1 · checkout-apispike.set_priority("P1")
Updatedspike.acknowledge()
Maya pagedspike.escalate("secondary")
NotifiedRuns on every incident.triggered
Ask your incidents anything, over MCP
Connect Claude, ChatGPT or Perplexity to Spike and ask in plain English: what is critical right now, who is on-call next, what caused this. Build agents on the same tools. No OpsGenie equivalent exists.
Claude
OpenAI
Perplexity
GitHub Copilot“Spike has been a breath of fresh air compared to OpsGenie.”
Steven Ryder
Engineering Manager, Virtually Human
Starts small. Scales when you do.
Add people, teams and rotations as you grow, on the same tool your team already knows.
“Spike has been a constant in our growth. As our team scaled, we never had to worry if our incident management could keep up.”
Vlad Ardelean
Co-Founder & CTO, SocialBee (WebPros)
Independent
No lock-in to the Atlassian ecosystem.
99.99% uptime
Alerts reach you by phone, SMS, app, Slack or Teams.
24/7 support
Our support team is there day and night.
FAQs
Do phone and SMS alerts work in my country?
Spike sends phone and SMS alerts in over 100 regions. You can check yours on the full list before you switch. See supported regions
Is there a free plan?
Spike has a 14-day free trial with no credit card. After that, plans start at $7 per user per month. If you need more time to test, we can extend your trial.
Does Spike work with Jira?
Yes. Spike syncs incidents and Jira tickets both ways, so an update on one shows up on the other. Jira events can also open incidents in Spike.
Who is Spike not a good fit for?
Spike isn't the right fit if you need a help desk with tickets, assets and change management. Jira Service Management is built for that. Spike is also not a monitoring tool. It takes alerts from the monitoring you already use, like Datadog, Grafana or Prometheus, and gets them to the right person.
Is there a discount for teams leaving OpsGenie?
Yes. Teams moving from OpsGenie get 20% off their first year on an annual Spike plan. Offer terms
Kaushik ThirthappaFounder & CEO, Spike30 minutesMoving off OpsGenie?
Bring your OpsGenie setup to a 30-minute call. Our founder will show you how it maps to Spike and what your team would pay.