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The OpsGenie alternative for enterprise teams

Spike is an incident management software built for enterprise teams. If you're moving off OpsGenie, we set up every account for you and help you move each team in phases. We support you in a private Slack channel and prioritise the features you ask for.

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Trusted by

100+ organizations

Trusted by Accenture, Wolters Kluwer, Neat, WebPros, Thndr, Sportskeeda and 100+ other organizations.

Move every team off OpsGenie without missing an alert

We handle the setup and guide every step of the move. OpsGenie keeps alerting in the background until each team is ready to switch.

  1. Every account, set up for you

    You send us a list of names and emails. We create every account and build your schedules and escalations with your admins.

  2. Both tools, side by side

    We help connect your monitoring tools so each alert reaches OpsGenie and Spike. Your teams check Spike while OpsGenie keeps them covered.

  3. One team at a time

    We move each team over once its alerts look right in Spike. Nobody has to change tools on the same day.

  4. OpsGenie, switched off

    Once the last team has moved, you cancel OpsGenie well before support ends on April 5, 2027. Our team stays with you in Slack after that.

“We ran OpsGenie and Spike together for about a month, and everything lined up.”

Mark Brody

Chief Technology Officer, HitPath

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Book a demoExplore migration resources

Everything your teams run on OpsGenie, ready in Spike

Schedules, escalations and routing work the way your teams already know. Each team keeps its own setup.

Each team gets its own on-call schedules, with overrides, follow-the-sun rotations and calendar sync built in.

Alert routing

Routing rules send each alert to the team that owns the service. Nobody gets alerted for something they don't run.

Slack and Microsoft Teams

Each team gets alerts and incident updates in the chat tool it already uses. Spike works with Slack and Microsoft Teams, even when your organization runs both.

Config as code

Manage on-call the way you manage infrastructure, through Terraform, the API or our MCP server. One change can reach every team at once.

See how every OpsGenie feature maps to Spike

Integrations that go deep

A long list of integrations matters less than what each one does with your alerts.

Browse integrations

  • ChatOps with Spike AI

    Responders acknowledge, resolve and add notes without leaving Slack. When someone mentions @Spike in a thread, Spike AI helps run the incident.

  • Outbound webhooks

    Spike can send incident events to any tool you run, from an internal dashboard to your ITSM platform.

  • Two-way Jira sync

    Leaving OpsGenie doesn't mean leaving Jira. Spike syncs incidents and Jira tickets both ways, so an update on one shows up on the other.

  • Help desks and trackers

    Customer tickets in Zendesk or Freshdesk can alert whoever is on-call, and follow-up tasks go to Linear or ClickUp.

SSO, roles and permissions for every team

Admins decide who signs in, what each person can change and who can post on your status page.

SSO you can enforce
Only people from your company email domains. Admins can make SAML SSO the only way in, on the web and on the mobile app.
Roles and permissions
Four built-in roles cover admins, managers, responders and viewers. Custom roles and per-person permissions handle everything in between.
Status page access
Status pages have their own access settings. Only the people you choose can publish an update.
Separate teams, one account
Spike supports multiple teams in one account. Each team keeps its own schedules and escalation policies.

Ready for your security review

We fill in your security questionnaire and sign your DPA.

  • GDPR

    Spike is GDPR compliant, with a DPA ready to sign.

  • Encrypted data

    All data is encrypted at rest with AES-256. Phone numbers, emails and tokens are never sent in plain text.

  • Certified data centres

    Spike runs in ISO and FedRAMP-certified data centres.

Read about security at Spike

See who changed what, and when

Every change and every alert leaves a record your auditors can follow.

  • Audit logs

    A record of who created, changed or deleted anything in Spike.

  • Incident activity

    Each incident keeps a timeline of alerts, acknowledgements and notes.

  • Escalation history

    A record of who was alerted at each level and who responded.

  • Reports and exports

    Incident reports and a CSV export of on-call shifts.

INC-2481 · Checkout 5xx spike

Resolved

Incident created from Datadog

14:01

Escalated to Level 1

14:01

Phone call to James Adam

Delivered

14:01

SMS + push to Maya Khan

Delivered

14:01

Escalated to Level 2

14:03

Slack alert to #inc-2481

14:03

Jordan Reid acknowledged · alerts paused

14:04

Jordan Reid started a war room

14:06

Jordan Reid resolved the incident

14:23

Alerts that get through

uptime
99.99%
regions for phone and SMS alerts
100+

“Spike offers peace of mind. If something goes wrong, we know the team will be alerted right away and can act fast.”

Sankalp Sharma

CTO, Sportskeeda

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One yearly price, with nothing metered

You get one clear quote for the year. Phone and SMS alerts are unlimited, so the bill never grows with a busy month.

Teams moving from OpsGenie get 20% off their first year. Offer terms

  • Unlimited phone and SMS alerts
  • Status pages
  • SAML SSO
  • Dedicated support in a private Slack channel
  • Annual billing by invoice or wire transfer
Get a quote

A support team you can reach in Slack

  • A private Slack channel

    Your team gets its own channel with ours, from the first call to long after you go live.

  • 24/7 help

    Our team is there at any hour.

  • Your requests, prioritised

    Features your teams ask for move up our roadmap.

  • New integrations in 72 hours

    If a tool you use is missing, we build the integration within 72 hours.

#acme-spikeShared

Jordan Reid10:42

Our payments team moves next week. Can you help us set up their escalation policy first?

Spike teamSPIKE10:46

Yes. We've drafted one from your current setup. Want us to walk your admins through it on a quick call?

Jordan Reid10:47

That would be great. Thursday works for us.

“The support we get from Spike through our private Slack channel is incredible.”

Mohammad Hani

Head of Engineering, Thndr

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FAQs

Will our monitoring tools work with Spike?

Spike connects to 80+ tools, including Datadog, Grafana, Prometheus, New Relic and AWS. Most take a webhook URL, so you can point them at Spike in a few minutes. See all integrations

Where is our data stored?

All data is stored in the United States, in the US East region. There is no choice of region yet.

What happens to our OpsGenie data?

Atlassian deletes OpsGenie data that has not been moved by April 5, 2027. It is worth exporting your alert and incident history before then. Read the export guide

Can we try Spike before we sign?

Yes. Your teams can try Spike before you commit, and our team supports you in a private Slack channel throughout the trial.

Will our engineers need training?

Your engineers will recognise schedules, escalation policies and routing rules from OpsGenie. We also run a free guided onboarding for your admins and responders.

Is there a mobile app?

Yes, for iOS and Android. Responders can acknowledge and resolve alerts, see who is on-call and sign in with your SSO.

Bring your OpsGenie setup. We'll plan the move.

Our migration team looks at your setup with you and plans the move team by team. You also get a clear yearly quote.

Talk to a migration expert

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