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Escalation policy diagram showing a level 1 phone call alert to the primary on-call schedule, escalating to a level 2 push notification to the secondary on-call member, then a level 3 phone call to Robin Jones

Escalation policy diagram showing a level 1 phone call alert to the primary on-call schedule, escalating to a level 2 push notification to the secondary on-call member, then a level 3 phone call to Robin Jones

Trusted by

100+ companies

Alerts you
can't miss

Get alerts where it matter: Phone, Chat, or Mobile app. Even with Do Not Disturb on.

Phone call

alert multiple people simultaneously

DevOps escalation policy card showing repeat escalation, resume alerts after 120 minutes, and auto resolve in 4 hours

repeats escalation

Slack, SMS, WhatsApp, Teams

Escalation tree showing a level 1 alert branching out to team members Alex Park, Robin Jones, Jordan Reid, Maya Khan, Priya Williams, Chen Taylor, Diego Garcia, and Sam Smith

Phone call

escalates automatically & stops alerts

Alert via list showing a phone call to Alex Park, a Slack alert to Robin Jones, a mobile app alert to Jordan Reid, and a message to Maya Khan

Alerts you
can't miss

Get alerts where it matter: Phone, Chat, or Mobile app. Even with Do Not Disturb on.

Level 1 escalation card showing a phone call alert to the primary on-call schedule and a Slack alert to the incidents channel, with an escalate after 30 minutes control

Alerts you can't miss

Get alerts where it matter: Phone, Chat, or Mobile app. Even with Do Not Disturb on.

Level 1 escalation card showing a phone call alert to the primary on-call schedule and a Slack alert to the incidents channel, with an escalate after 30 minutes control

Level 2 escalation card showing a mobile app alert to the secondary on-call member and a Slack alert to a private channel, with an escalate after 10 minutes control

Alerts you
can't miss

Get alerts where it matter: Phone, Chat, or Mobile app. Even with Do Not Disturb on.

Phone call

Phone call that passes DND

Phone call screen with Do Not Disturb on, Spike calling, and decline and accept buttons

Phone call

Push notifications from mobile app

Mobile lock screen showing a critical P1 incident triggered notification and an incident resolved notification

Alert channels

Slack, SMS, WhatsApp, Teams

SMS Alerts

Alert straight to the message app

SMS message showing incident 183075 triggered, API gateway down on US East 1

Route the right alert to the
right person, every time.

Slack

Microsoft

Slack channel #incident-123 showing an automated Spike message about an API latency spike in us-west-2, with acknowledge and resolve buttons

On-call alert routed to the primary on-call responder, with an escalation path to the secondary on-call member

Direct message from Spike to a responder about an incident, with acknowledge and resolve buttons

Incident thread showing a note added with additional context for the responding team

Incident thread showing a triggered incident with severity and assignee details

Incident channel view showing an automated Spike message routed to the right team channel, with acknowledge and resolve buttons

On-call management,
done right.

Rotations, overrides, and personal calendars sync, with Slack and Teams alerts for every

Phone call

escalates automatically and stops alerts when resolved

Escalation policy panel showing outside office hours phone call alert to primary on-call and Slack alert to #incidents, and office hours phone call alert to secondary on-call

Phone call

escalates automatically and stops alerts when resolved

Incidents

Response

On Call

Alert Routing

Every action,
logged in real time

From the moment an incident is created to the final resolution, Spike tracks every step.

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Incident timeline showing the incident created, an alert sent on Slack, an alert sent via phone call to James Adam, and an alert sent on the mobile app to Maya Smith, each with a timestamp