GDPR at Spike
Spike, operated by FatSync Software Private Limited, provides an incident management and alerting platform used by organizations globally. This page outlines our data processing practices, subprocessors, and transfer safeguards in accordance with the General Data Protection Regulation (GDPR).
Data hosting & international transfers
Spike is incorporated in India. Our production infrastructure and databases are hosted in the United States.
Personal data may be transferred outside the European Economic Area (EEA) or United Kingdom. Where such transfers occur, they are governed by appropriate safeguards, including the European Commission’s Standard Contractual Clauses (2021).
You can review our full Data Processing Addendum, which incorporates the EU Standard Contractual Clauses by reference:
Subprocessors
Spike engages trusted third-party service providers to operate and deliver the platform. These subprocessors process personal data only as necessary to provide infrastructure and communication services.
| Subprocessor | Purpose | Location |
|---|---|---|
| Amazon Web Services (AWS) | Cloud infrastructure hosting | United States |
| MongoDB Atlas | Database hosting | United States |
| Slack | Customer support, messaging | United States |
| Loops.so | Marketing and engagement email delivery | United States |
| Intercom | Support CRM | United States |
| Honeybadger.io | Error monitoring | United States |
| Sentry | Error monitoring | United States |
| Google Analytics | Consent-based analytics | United States |
| Spike | Customer incidents | United States |
| SendGrid (Twilio) | Email notifications | United States |
| Twilio | SMS, voice, WhatsApp notifications | United States |
| Plivo | SMS, voice notifications | United States |
| Microsoft Teams | Notifications | United States |
| Telegram | Notifications | United States |
We may update this list from time to time. Customers may contact legal@spike.sh with any questions regarding subprocessors.
Data subject requests
If you are located in the EEA or UK and wish to exercise your rights under GDPR (access, correction, deletion, restriction, objection, or data portability), please contact legal@spike.sh.
We respond to valid requests within 30 days.
Spike, operated by FatSync Software Private Limited, provides an incident management and alerting platform used by organizations globally. This page outlines our data processing practices, subprocessors, and transfer safeguards in accordance with the General Data Protection Regulation (GDPR). ## Data hosting & international transfers Spike is incorporated in India. Our production infrastructure and databases are hosted in the United States. Personal data may be transferred outside the European Economic Area (EEA) or United Kingdom. Where such transfers occur, they are governed by appropriate safeguards, including the European Commission’s Standard Contractual Clauses (2021). You can review our full Data Processing Addendum, which incorporates the EU Standard Contractual Clauses by reference: - [View the Data Processing Addendum (DPA)](/gdpr/dpa) - [Read the EU Standard Contractual Clauses (2021)](https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj) ## Subprocessors Spike engages trusted third-party service providers to operate and deliver the platform. These subprocessors process personal data only as necessary to provide infrastructure and communication services. | Subprocessor | Purpose | Location | | --- | --- | --- | | Amazon Web Services (AWS) | Cloud infrastructure hosting | United States | | MongoDB Atlas | Database hosting | United States | | Slack | Customer support, messaging | United States | | Loops.so | Marketing and engagement email delivery | United States | | Intercom | Support CRM | United States | | Honeybadger.io | Error monitoring | United States | | Sentry | Error monitoring | United States | | Google Analytics | Consent-based analytics | United States | | Spike | Customer incidents | United States | | SendGrid (Twilio) | Email notifications | United States | | Twilio | SMS, voice, WhatsApp notifications | United States | | Plivo | SMS, voice notifications | United States | | Microsoft Teams | Notifications | United States | | Telegram | Notifications | United States | We may update this list from time to time. Customers may contact [legal@spike.sh](mailto:legal@spike.sh) with any questions regarding subprocessors. ## Data subject requests If you are located in the EEA or UK and wish to exercise your rights under GDPR (access, correction, deletion, restriction, objection, or data portability), please contact [legal@spike.sh](mailto:legal@spike.sh). We respond to valid requests within 30 days.
