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Hear it from the teams
that choose Spike

From SaaS to AI, mass media to crypto, logistics to ISPs

Spike incident response showing a phone call widget, a Slack thread acknowledging and resolving an incident, and a dashboard tracking active incidents

Trusted by

100+ companies

Trusted by Accenture, Neat, Wolters Kluwer, Chalo, Webpros, and 100+ other companies.

Spike reads the situation.
Then it routes.

Text message showing an incident triggered notification with title, severity, priority, and a link to the incident

Alerts you
can't miss

Get alerts where it matter: Phone, Chat, or Mobile app. Even with Do Not Disturb on.

Phone call

Phone call that passes DND

Incident flow showing Incident Triggered, Incident Acknowledged, and Incident Resolved states connected in sequence

Phone call

Push notifications from mobile app

Incident ticket ENGG-12345 for a complete outage of the login service caused by an expired SSL certificate, connecting down to Auto resolved and Resolved by timer states

Alert channels

Slack, SMS, WhatsApp, Teams

Incident Escalated alert branching to Primary on call, Secondary oncall, and the Slack #teamleads channel

Route the right alert to the
right person, every time.

Slack channel #incident-123 showing an automated Spike message about an API latency spike in us-west-2, with acknowledge and resolve buttons

Every action,
logged in real time

From the moment an incident is created to the final resolution, Spike tracks every step.

Incident timeline showing the incident created, an alert sent on Slack, an alert sent via phone call to James Adam, and an alert sent on the mobile app to Maya Smith, each with a timestamp