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From your first incident
to your hundredth.

Standard

For small teams setting up their first on-call rotation.

$7

per user / month

Start 14 day trial

What's included

  • 100 Total alerts on Phone, SMS
  • WhatsApp and Telegram alerts
  • ChatOps with Slack, Discord
  • On-Call Scheduling
  • Live Call Routing (limited)
  • Status Page
See all features

Business

For scaling teams running multiple services and rotations.

$14

per user / month

Start 14 day trial

Everything in Starter plan, and

  • Unlimited Alerts on Phone, SMS
  • Multiple Teams (workspace)
  • Live Call Routing (Unlimited)
  • Trigger external scripts
  • Incident Context
  • JIRA, ClickUp, Linear integration
  • War rooms (video conferencing)
See all features

Enterprise

For organisations that need a managed partnership, not just a tool.

Contact Sales

Everything in Business plan, and

  • SSO
  • Dedicated support channel
  • Live call routing managed by us
  • Tailored insights on your incidents
  • Passive requests with priority access
See all features

Compare Features

Starter

$7

Monthly / per user,
billed yearly

Business

$14

Monthly / per user,
billed yearly

Alerts
Incidents
Unlimited
Unlimited
Phone calls
100/month
Unlimited
SMS
100/month
Unlimited
Mobile app alerts (WhatsApp & Telegram)
Unlimited
Unlimited
Slack app
Included
Included
Microsoft Teams bot
Included
Included
Incident Response
Resolve alerts
Included
Included
Integrations (triggers incidents)
Unlimited
Unlimited
Emails to trigger incidents
Included
Included
Escalations
Included
Included
Acknowledge timer
Included
Included
Auto-resolution of incidents
Included
Included
Priority and severity
Included
Included
Incident grouping
Included
Included
Incident & alerts suppression
Included
Included
Incident context
Not included
Included
Services
Not included
Included
On-Call Management
On-call schedules
1 (1 person)
Unlimited
Time + day based slots
Included
Included
Shift notifications
Included
Included
Override shifts
Included
Included
Sync with calendar
Included
Included
Shift timings report
Included
Included
Live Call Routing
Central phone number
1
Multiple
Incoming calls to on-call member
5/month
Unlimited
Caller voicemails
Not included
Included
Custom caller greeting
Not included
Included
Fallback routing
Not included
Included
Test mode
Not included
Included
Automations
Playbooks
Limited time
Unlimited (limited time)
Alert rules
1
Unlimited
Trigger webhooks
Not included
Included
Title remapper
Not included
Included
Collaboration
War rooms (Google Meet, others)
Not included
Included
Integrations
Task management (JIRA, ClickUp, Linear)
Not included
Included
API requests per month
# of users x 1000
Unlimited
Work-Life Balance
Route alerts during office hours
Not included
Included
Out of office
Included
Included
Deep work mode
Included
Included
Cooldown mode
Included
Included
Status Page
Status page
Included
Included
Private status pages
Not included
Included
Match brand styling
Included
Included
Embedded live status widget
Included
Included
Multiple subscription options
Included
Included
Subscription management
Not included
Included
Administration
Single Sign-On (SAML)
Not included
On request
Enforce login method
Not included
Included
Role-based access control
Not included
Included
Audit logs
Not included
Included
Advanced Features
Reports
Overview only
Custom reports
Set up and guidance
Not included
Included
Support
Email support
Included
Included
Live chat support
Not included
Included

FAQs

Still have questions? Contact us at support@spike.sh.

Can I add or remove members during my subscription?

Yes, you can add or remove team members at any time. Billing for the next cycle adjusts automatically on a pro-rated basis, and removed members lose access immediately.

What are the payment methods available?

We accept credit card and wire transfer (for annual billing on Business and Enterprise plans). Payments are processed securely through Stripe.

Can I use different billing email addresses or manage payment methods?

Yes, you can set a separate billing email, manage payment methods, and download invoices anytime from your billing settings.

How can I check support for Phone and SMS alerts in my region?

Over a 100 regions are supported for Phone and SMS alerts. Check the full list.

What are the pricing and alert limits for the Starter plan?

The Starter plan includes 100 total alerts on Phone and SMS — exceeding this pauses further alerts and notifies you by email. Alerts via Slack, Teams, WhatsApp, Telegram, email, and Discord are unlimited. The Business plan includes unlimited Phone and SMS alerts.

What support options are available for different plans?

Starter includes email support. Business adds live chat, and Enterprise gets a dedicated support channel via Slack Connect.

How can I cancel my subscription?

You can cancel anytime with a single click from the billing portal. Enterprise customers should reach out to their support contact instead.

Where can I find more resources and documentation?

Visit our documentation for setup guides, integration walkthroughs, and best practices. docs.spike.sh.